Payment & Delivery FAQ

How long will delivery take?
  • An order placed ​​on Monday before 1 p.m. is delivered on Tuesday.
  • An order placed ​​on Tuesday before 1 p.m. is delivered on Wednesday.
  • An order placed ​​on Wednesday before 1 p.m. is delivered on Thursday.
  • An order placed ​​on Thursday before 1 p.m. is delivered on Friday.
  • An order placed ​​on Friday before 1 p.m. is delivered on Tuesday.
  • An order placed ​​on Saturday or Sunday is delivered on Tuesday.
 

 
How are the orders delivered?

A carrier from the Dicom Group picks up the orders from our processing plant and delivers them by truck directly to your doorstep.

 

 
How much will delivery cost?
  • We offer free delivery on order totals over $100 (total after rebates).
  • A $20 delivery fee is added to order totals under 100$  (total after rebates).
 

 
    What are the areas that you ship to? 

    We ship throughout the provinces of Québec and Ontario.

     

     
    What if my house is unattended when the carrier rings?

    The carrier will leave your order on your doorstep. The contents of the box will safely keep for 30 hours outside of a freezer, even under heavy rain or in high heat. We advise you to get back home before 8 p.m. on the date of delivery to store it into the freezer or put it in the refrigerator if you plan to eat it soon.

     

     
    No one home, all day?

    Have it delivered to your workplace! You can keep the box closed all day and put the contents in the freezer in the evening when you get back home.
     


     
    Do you use recyclable packaging?

    Our packaging is 100% recyclable, and belongs in the recycling bin. Dry ice blocks are biodegradable and can be safely thrown into the garbage bin.

     

     
    What are the payment methods? How secure are online payments?

    Payment is securely made using a credit card, directly on our website. Our online store comes with a 128-bit SSL certificate. Using the same level of encryption as the large banks, our SSL keeps your information secure at all times. 

     

     

    Subscriptions

    I have subscribed to a monthly box: when will I get my meat?

    Once you subscribe, you should receive your first delivery within 24 hours, depending on the selected delivery option*. You will continue to receive boxes each month on the same date. We will send you an email confirmation once your transaction has been validated. All that’s left to do is wait for your delivery of Maillard meats!

    • An order placed on Monday before 1 p.m. is delivered on Tuesday.
    • An order placed on Tuesday before 1 p.m. is delivered on Wednesday.
    • An order placed on Wednesday before 1 p.m. is delivered on Thursday.
    • An order placed on Thursday before 1 p.m. is delivered on Friday.
    • An order placed on Friday before 1 p.m. is delivered on Tuesday.
    • An order placed on Saturday or Sunday is delivered on Tuesday.
     

     
    Can I change the delivery date?

    If you want to modify your subscription and receive your meat another day, contact us by phone at 1 855-335-5222 or e-mail at info@maillard.co.

     

     
    Can I change or choose what is in my monthly box?

    Thanks to Maillard subscriptions, you can savour a wide range of meats and exceptional cuts every month. A variety of delicious meats delivered right to your door. Contents may vary slightly from one month to another depending on the season and our suppliers. However, if you don’t want to miss out on a certain cut in particular, all you have to do is order it separately!

     

     
    How can I stop my subscription?

    There is no subscription commitment. You can stop it anytime by calling us at 855-335-5222 or e-mail at info@maillard.co.

     

     
    What are the shipping costs for my subscription?

    The monthly box delivery is free! You will receive your subscription every month without any additional charge.